Everything you need to know about your order
At Belaísa, we pay special attention to the preparation and shipping of each of your orders.
Processing times
Orders are prepared within 1 to 2 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with a tracking number.
Delivery times
🇨🇭 Switzerland: delivery within 2 to 4 business days
🌍 Europe: delivery within 3 to 7 business days
These timeframes are estimates and may vary depending on external factors such as postal delays or customs formalities.
Shipping costs
Shipping costs are calculated at checkout based on your location.
Switzerland:
Standard delivery: 5.99 CHF
Free delivery on orders over 50 CHF
Europe:
Standard delivery: 9.90 EUR
Free delivery on orders over 75 EUR
Customs, taxes and import fees
For orders shipped outside Switzerland, customs duties, taxes or import fees may apply depending on the destination country. These costs are the responsibility of the customer and are not included in our prices or shipping costs.
Belaísa cannot be held responsible for additional delays related to customs procedures.
Order tracking
All orders are shipped with a tracking number. You will receive the tracking information as soon as your package has been shipped.
Delivery address
Please check that your delivery information is accurate when placing your order. Belaísa cannot be held responsible in the event of an error or an incomplete address.
Lost or delayed packages
In the event of a significant delay or loss of your package, please contact us via our Contact page. We will do our utmost to help you.
Returns and refunds
We hope you will enjoy your Belaísa order. However, if you wish to make a return, you have 14 days after receiving your order to contact us.
To be eligible for a return, the item must:
- Be unused and unwashed
- Be in its original condition
- Be returned in its original packaging
For hygiene reasons, items that have been used, washed or damaged after receipt cannot be refunded.
Return shipping costs are the responsibility of the customer, except in the case of a defective item or an order preparation error on our part.
Contact
For any questions regarding your order, you can contact us at contact@belaísa.ch.
Thank you for your trust 🤍
The Belaísa team