General Terms and Conditions of Sale

Last updated: September 12, 2026

1. Purpose and Seller Identity

These General Terms and Conditions of Sale govern purchases made on the website https://belaísa.ch.

The website is operated under the trade name Belaísa by:

Charline Maurin
Avenue de Tourbillon 2
1950 Sion
Valais, Switzerland

Email: contact@belaísa.ch

Belaísa offers accessories and products dedicated to beauty, well-being, and hair care, such as mulberry silk pillowcases, sleep masks, scrunchies, and gift sets.

These General Terms and Conditions of Sale apply to all orders placed on the website. By confirming an order, the customer acknowledges that they have read these terms and agree to them.

2. Products

The products offered for sale are described and presented as accurately as possible on the website.

Photographs, colors, and visuals are shown for illustrative purposes. Slight differences may exist between the colors displayed on the screen and the actual products, particularly depending on the settings of the screen used.

Products are offered subject to availability.

In the exceptional event that a product becomes unavailable after the order has been confirmed, Belaísa will inform the customer as soon as possible and may offer an alternative solution or issue a refund for the product concerned.

3. Prices

Prices are stated in Swiss francs (CHF), unless otherwise indicated.

Shipping costs are stated separately before the order is confirmed.

The total amount payable, including the products and any applicable fees, is presented to the customer before the order is confirmed.

Belaísa reserves the right to change its prices at any time. The price applicable is the one displayed at the time the order is confirmed.

Any promotional codes are subject to the conditions stated when they are issued. Unless otherwise indicated, promotional codes cannot be combined.

4. VAT, Taxes, and Import Fees

Any taxes and tax obligations may vary depending on the delivery country, the value of the order, and the applicable rules.

For orders delivered in Switzerland, any applicable fees are indicated during the ordering process.

For orders delivered in the European Union or another country, additional fees may apply, including:

  • import VAT;

  • customs duties;

  • customs clearance fees;

  • carrier processing fees;

  • any other tax or charge imposed by local authorities.

When these fees are not included in the amount paid on the website, they may be charged to the customer by the carrier or the competent authorities upon delivery or import.

The customer is responsible for checking any applicable fees in their country before placing an order.

The tax information displayed on the website is provided based on the available parameters and the rules applicable to Belaísa. It does not constitute personalized tax advice.

5. Ordering Process

To place an order, the customer selects the desired products, adds them to their cart, and follows the steps indicated on the website.

Before confirming their purchase, the customer can review and correct the information entered, including:

  • the selected products;

  • the quantities;

  • the sizes;

  • the colors;

  • the delivery address;

  • the email address;

  • the delivery method;

  • the payment method;

  • the total amount of the order.

The customer is responsible for the accuracy of the information provided.

Final confirmation of the order implies a payment obligation.

The order is considered confirmed when the customer receives a confirmation email at the address provided when placing the order.

Belaísa reserves the right to refuse or cancel an order in the event of a payment problem, an obvious pricing error, suspicion of fraud, an incorrect address, or the exceptional unavailability of a product.

In the event of cancellation by Belaísa, the amounts already paid for the order concerned will be refunded.

6. Payment

Payment is made at the time the order is confirmed, using the payment solutions offered on the website.

Available payment methods may include credit cards, TWINT, payment wallets, or other solutions offered by the payment providers integrated into the store.

An order can only be prepared and shipped after payment confirmation.

Payment data is processed by the relevant payment providers in accordance with their own terms and privacy policies.

In the event of a refused or interrupted payment, the order may not be confirmed.

7. Order Confirmation

A confirmation email is sent to the customer after the order is confirmed.

This email includes, among other things:

  • the order number;

  • the ordered products;

  • the quantities;

  • the selected sizes and colors;

  • the prices;

  • the shipping costs;

  • the total amount;

  • the delivery address;

  • useful information regarding the order.

The customer must check the information in the confirmation email and contact Belaísa promptly in the event of an error.

8. Delivery

Belaísa delivers in Switzerland as well as to certain countries in the European Union, depending on the destinations available at the time of the order.

Information regarding destinations, costs, and delivery times is available on the Delivery and Returns page.

The stated delivery times are indicative, unless otherwise indicated.

They may be extended in the event of a carrier delay, customs problem, strike, exceptional weather conditions, or any other event beyond the control of Belaísa.

Delivery is made to the address provided by the customer.

The customer is responsible for the accuracy of their delivery address. In the event of an incorrect or incomplete address, additional fees may be charged for a new shipment.

9. Receipt of the Order

The customer is invited to check the condition of the package and the products upon receipt.

In the event of a visibly damaged package, the customer should, where possible, make a reservation with the carrier and contact Belaísa promptly.

Any error regarding a product, size, color, or quantity must be reported to contact@belaísa.ch as soon as possible.

Photographs may be requested to allow for an examination of the situation.

10. Returns and Right of Withdrawal

10.1. Customers Residing in Switzerland

Swiss law does not provide a general right of withdrawal for purchases made online.

Belaísa voluntarily offers a return period of 14 calendar days from the receipt of the order, subject to the conditions stated in these General Terms and Conditions of Sale and on the Delivery and Returns page.

This return option does not limit the customer's legal rights in the event of a defective, non-compliant, or different product from the one ordered.

10.2. Customers Residing in the European Union

For consumer customers residing in the European Union, the legal right of withdrawal of 14 days applies under the conditions provided by applicable legislation.

The period generally begins to run from the day the customer, or a third party designated by them other than the carrier, takes physical possession of the product.

The customer may exercise their right of withdrawal without having to justify their decision.

To exercise this right, the customer must send a clear request to:

contact@belaísa.ch

The request should ideally indicate:

  • the customer's name;

  • the order number;

  • the products concerned;

  • the receipt date;

  • the intention to return the products.

The customer must then return the products within the applicable legal period.

10.3. Return Conditions

Products must be returned:

  • unused;

  • unwashed;

  • unworn;

  • clean;

  • in their original condition;

  • with any tags and protections;

  • in their original packaging when this is necessary for their protection.

For hygiene reasons, products showing traces of use, makeup, perfume, washing, dirt, or deterioration may be refused or subject to a deduction corresponding to their loss of value, to the extent permitted by law.

Sealed products that cannot be returned for hygiene or health protection reasons may be excluded from the right of return when their packaging has been unsealed after delivery, to the extent that this exception is applicable.

When a complete set is returned, all the elements that compose it must be returned. Products offered as part of a promotion must also be returned when the conditions of the offer require it.

10.4. Return Address

Unless otherwise instructed by Belaísa, returns must be sent to the following address:

Belaísa — Charline Maurin
Avenue de Tourbillon 2
1950 Sion
Valais, Switzerland

The customer must contact Belaísa before sending the return to receive any necessary instructions.

The customer is responsible for packaging the returned package and must keep proof of shipment.

Unless otherwise provided by law or due to an error attributable to Belaísa, return costs are borne by the customer.

11. Refunds

In the event of an accepted return, Belaísa will refund the amounts due using the same payment method used for the order, unless otherwise agreed.

For customers benefiting from the legal right of withdrawal in the European Union, the refund is made within the timeframes provided by applicable legislation.

Belaísa may defer the refund until receipt of the returned products or until the customer provides proof of shipment, whichever occurs first, when this possibility is provided for by applicable law.

The initial standard shipping costs may be refunded according to the applicable rules. Additional costs related to the choice of a shipping method more expensive than the standard method are not necessarily refunded.

A deduction may be applied when the products have been handled beyond what is necessary to check their nature, characteristics, and functionality, to the extent permitted by law.

12. Defective or Non-Compliant Products

Belaísa undertakes to provide products compliant with the order and the characteristics presented on the website.

In the event of a defective, damaged, or non-compliant product, the customer must contact contact@belaísa.ch indicating:

  • the order number;

  • the product concerned;

  • the nature of the problem;

  • photographs of the product, if necessary.

Belaísa will examine the request and offer a solution in accordance with applicable legislation.

The customer's legal rights regarding warranty and compliance remain reserved.

13. Use and Care of Products

Products must be used and maintained in accordance with the instructions provided on the website or with the order.

Belaísa cannot be held responsible for damage resulting notably from:

  • inappropriate washing;

  • the use of an aggressive product;

  • exposure to excessive heat;

  • maintenance contrary to instructions;

  • non-compliant use of the product.

Recommendations regarding hair, skin, or sleep are provided for general purposes and do not constitute medical or professional advice.

14. Intellectual Property

The texts, photographs, images, visuals, logos, graphic elements, names, slogans, and creations present on the website https://belaísa.ch are protected by applicable intellectual property provisions.

Any reproduction, representation, modification, distribution, or use, in whole or in part, without prior authorization is prohibited, unless otherwise provided by law.

15. Data Protection

Information regarding the collection and processing of personal data is presented in the Privacy Policy.

16. Applicable Law and Dispute Resolution

These General Terms and Conditions of Sale are governed by Swiss law, subject to mandatory provisions applicable to consumers residing in another country.

In the event of a dispute, Belaísa and the customer will endeavor to find an amicable solution.

For consumer customers, mandatory rules regarding consumer protection and legal jurisdiction remain reserved.

For other customers, and to the extent permitted by law, the legal jurisdiction is located in Sion, Switzerland.

17. Modification of Terms

Belaísa reserves the right to change these General Terms and Conditions of Sale at any time.

The conditions applicable to an order are those accepted by the customer at the time the order is confirmed.

18. Contact

For any questions regarding these General Terms and Conditions of Sale, an order, a product, a delivery, or a return, you can contact Belaísa at the following address:

contact@belaísa.ch

Belaísa
Operated by Charline Maurin
Avenue de Tourbillon 2
1950 Sion
Valais, Switzerland